Summary

We are looking for a results driven and proactive Recovery Officer to join our Collections and Recovery team. In this role, you will be responsible for managing overdue retail banking accounts, ensuring timely follow up, negotiating settlements, and achieving assigned recovery targets while upholding the highest professional and ethical standards.

Key Responsibilities

• Manage a portfolio of allocated overdue accounts, ensuring prompt and quality follow up to meet or exceed assigned recovery targets.
• Utilize various recovery tools, including telephone communication, email correspondence, field visits, and advanced negotiation techniques to maximize recovery efforts.
• Negotiate repayment plans or settlements with customers in consultation with the Assistant Manager Recovery, Manager Collection and Recovery, or Head Collection and Recovery.
• Trace uncontactable customers through available resources to reestablish contact and recover outstanding dues.
• Coordinate closely with relevant departments and units to ensure smooth and efficient execution of recovery processes in line with internal policies and procedures.
• Gather and maintain detailed account information on overdue customers, ensuring all follow up activities are accurately recorded in the collections system (e.g., Finnone) for future reference.
• Identify, document, and escalate any suspicious, fraudulent, or irregular activities to the Line Manager as per company policy.
• Conduct all recovery activities in strict adherence to the company’s code of conduct, while safeguarding the organization’s reputation.
• Perform any other tasks assigned by the Line Manager to support the department’s objectives.

Knowledge and Skills 

• Solid understanding of basic banking concepts.
• Strong knowledge of retail banking products and services in the UAE.
• Proven negotiation skills with the ability to influence positive outcomes.
• Excellent verbal and written communication abilities in English (Arabic or other languages is an advantage).
• High level of self motivation, resilience, and energy in a target driven environment.
• Strong computer literacy, including MS Office; experience with Finnone Collections System is an advantage.

Qualifications and Experience

• Bachelor’s degree in any discipline.
• Minimum of 2 years’ experience in recovery or collections within the retail banking sector in the UAE.